Shipping and Delivery
Our products are shipped countrywide. All items and orders are shipped as soon as they are picked and packaged in the warehouse. Every endeavor is made to ensure your product leaves our warehouses as soon as possible. In the event that our items are out of stock but you are set on owning that product, please send us an email and we will inform you when the product is again available.
The customer will be charged for the cost of delivery which will be reflected on the appropriate invoice in accordance with the prevailing Pilgrimage Livingspaces policy. Pilgrimage Livingspaces distribution partner will contact the customer to arrange delivery on any week day between 09h00 and 16h00. No deliveries will be made during weekends or on public holidays. Reasonable endeavours will be made to deliver the product on the arranged time and date.
We try our best to get your product to its new home within 4-7 working days, however as the transport is provided by an independent supplier, it is out of our control once it has left our warehouse but we will be able to provide you with a tracking number and a delivery date which the product should be delivered on if required.
Our delivery partners will deliver your order in four to seven working days at a flat rate of R450.00 ex VAT for large items, R150 ex VAT for medium-size items and R50 ex VAT for small items in the Western Cape regions, and a flat rate of R650.00 for large items, R250 ex VAT for medium-size items and R85 ex VAT for small items for the rest of South Africa. If you purchase a basket of products, you will only be charged for the freight of the largest item and not per item. This will be visible and transparent when in the checkout process.
Cape Town-based customers can pick up the product at no charge from our warehouse. The pick up address is :
c/o Bowline Fulfillment, Unit 9 & 10, West Building, North Precinct, Topaz Boulevard, Montague Park, 7144
The customer or the person taking delivery on behalf of the customer will be required to sign a proof of delivery (POD). Unless indicated to the contrary on the POD, it is deemed that the product has been delivered and received in good condition and, where appropriate, in accordance with the customer’s specifications.
The customer is required to inspect products on delivery.
The customer must ensure that the place of delivery is accessible; that the product delivered can fit into lifts, staircases or through doors and that all the relevant areas have been cleared prior to delivery. This includes the removal of breakable objects. No products will be hoisted over balconies or through windows. Should hoisting be required, the customer will arrange this at his own cost. The customer accepts the risk of all damages that may result due to non-compliance by customer. The customer will be charged for additional delivery costs due to failed deliveries, access problems and/or failure to adhere to the appointment time for the delivery/collection.
We try to ensure that the customer views updated product information on the website at any point in time. We endeavor to ensure that all information pertaining to our products is current and correct.
The colour, pattern and texture of fabric may vary from that of the swatch or the products displayed on our website due to dye lot variations and upholstery processes.
The following may occur in dabu and other dye products:
- Dye lots may vary
- Colour variations may occur due to the dying and subsequent washing process
- slightly bleeding and variation of patterns due to the handmade process
- This product will fade over time
Some products are made from reclaimed and/or recycled materials and will therefore have markings, colour variations, scratches and dents.
These products may also have holes, nails and metal caps inconsistently visible on the product, due to the fact that materials have been recycled or reclaimed from their original use and are often hand crafted. The characteristics mentioned are not defects or signs of damage.
Pod hanging chairs carry a weight restriction and are not recommended for weight above 120 kgs;
Certain types of wood, such as manggur wood should not be placed on carpets due to the natural moisture content of the product and the fact that changes in moisture and temperature may cause seepage of the resin inside the wood., it must be allowed to “breathe” if these precautions are not followed it may be hazardous to the carpet.
Prices and method of supply
The prices displayed on the Pilgrimage Livingspaces website is quoted in South African rands, which is valid and effective only in relation to supply in South Africa.
Full payment of the price and delivery charges is required before any products will be delivered to the customer. We utilize the Payfast gateway for our transactions and accept debit card, credit card and instant EFT as payment methods. Regrettably we do not accept cash or cheques. Please note that we currently have a limit of R30,000 per transaction for debit and credit cards but no limit for instant EFT. For more details on instant EFT please click on the link https://youtu.be/JlqQ7A4Ze3I
Care instructions and maintenance
Care instructions and maintenance advice regarding the use and application of products are provided for all products.
Pilgrimage Livingspaces will only be liable to honour a warranty if:
- The defect existed at the time of delivery and manifested during the warranty period;
- The defect is found on products made from reclaimed wood and, within reason, can be expected to be part of these antique or reclaimed products
- The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
- The product concerned is used for the purpose intended and in a domestic environment
- The customer duly complied with the care instructions and maintenance referred to in the Care instructions and maintenance section
- The customer provides the original invoice;
Wood and imported warranty
Wood and imported products are warranted for a period of 1 year from date of delivery/collection in respect of frame and workmanship. Antique and vintage products made from reclaimed materials will carry a warrantee of 6 months. Should the original product be altered in any way, the warranty will be void.
Exchanges and returns
Pilgrimage Livingspaces will exchange any damaged or flawed products returned in an unused condition within 10 days of purchase or delivery together with the proof of purchase. Should you wish to exchange or obtain a refund for your purchased product within 10 calendar days, we will happily credit you for the cost of the product.
Please write to email@example.com to arrange your return.
Product exchanges requiring delivery will be transported to the original delivery address within South Africa. It is acknowledged that exchanges are subject to product availability at the time of the request for exchange.
Pilgrimage Livingspaces will check the condition of products presented for exchange or returned. Products are deemed to have been supplied in good condition as checked by the customer at the time of purchase, delivery or collection. Pilgrimage Livingspaces is unable to exchange goods where product characteristics and/or imperfections were pointed out prior to purchase. Handling fees may be applicable on exchanges/returns. Products purchased during a sale will be subject to the terms and the conditions of the sale.
To be eligible for a return in any case, your item must be unused and in the same condition that you received it. If you would like to return your product in these circumstances, you may be obliged to cover the shipping costs depending on the circumstances of the return.
If 10 calendar days have gone by since your receipt of delivery, unfortunately we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card.
Refunds are processed at month end and will take a few days to reflect between different banks.
The customer should present the digital invoice by email as proof of purchase for all exchanges and returns. We regret no exchanges, returns or refunds without a copy of the original digital purchase email or order number.
Please write to firstname.lastname@example.org to arrange your return. To speed up the process please include the following details in your email:
- digital copy of purchase email
- Reason for return
- Whether you would like a refund or exchange